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🛡️ 30-Day Guarantee

Returns & Refund Policy 🌸

We want you to feel completely confident in your daily ritual. If you change your mind, we are pleased to offer a 30-day return policy on all eligible, unopened items.

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30 Days to Return

From the date your order is marked as delivered.

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Unopened & Sealed

Tamper-evident foil must remain intact for safety.

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Fast UK Refunds

Processed within 3–5 working days upon inspection.

1. Overview & Return Window

At Deluxe Women, we take immense pride in crafting clean, premium supplements designed specifically for female physiology. If you change your mind about your purchase, you may return any eligible product within 30 days of delivery for a refund back to your original payment method.

2. Condition of Eligible Items

Because our products are ingestible consumable items (collagen peptides, daily electrolytes, and creatine monohydrate), we adhere strictly to UK health, hygiene, and consumer safety standards:

  • Items must be unopened, unused, and in their original packaging.
  • The tamper-evident seal or inner protective foil must remain completely intact and untampered with.
  • Any tubs, jars, or packets that have been unsealed, opened, or sampled cannot be returned or refunded due to hygiene and safety regulations.

3. How to Start a Return

Returning an unopened order is straightforward:

1
Email Our Care Team: Send your order number and full name to help@deluxewomen.co.uk stating which item(s) you wish to return.
2
Receive Authorized Address: Our team will confirm your return and provide our authorized UK warehouse return address and reference notes within 24 business hours (Monday–Friday).
3
Dispatch via Tracked Post: Securely package the unopened item(s). We strongly recommend using a tracked postal service (such as Royal Mail Tracked) as we cannot be responsible for items lost or damaged in transit.

*Please note: Customers are responsible for paying their own return postage costs, unless the item arrived damaged or incorrect. Original delivery charges (if any) are non-refundable.

4. Damaged, Defective or Incorrect Items

If your parcel arrives damaged or you were sent the wrong item, please notify us at help@deluxewomen.co.uk within 48 hours of delivery. Include your order number and clear photos of the packaging and product. We will immediately dispatch a complimentary replacement or issue a full refund at no extra cost to you.

5. Subscription Renewals (The Deluxe Club)

Active subscribers can adjust, pause, skip, or cancel recurring deliveries anytime before their next scheduled billing date via their Appstle account portal.

Unopened subscription tubs can be returned under this standard 30-day policy. Please note that returning a tub does not automatically cancel future renewals; please ensure you manage your subscription in your account or contact our team to stop future dispatches.

6. Refund Processing

Once your return is received and inspected at our UK facility, we will email you to notify you that we have processed your refund. Your refund will be credited to your original payment method within 3–5 business days.

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Need Help With Your Return?

Our mother-and-daughter support team is here to assist you.

Email help@deluxewomen.co.uk →